Cancellation & Policy Guidelines

36-Hour Cancellation Window

Your appointments are very important to me, and that time is reserved exclusively for you. I understand that schedule changes are sometimes necessary. However, I respectfully require at least 36 hours' notice for any cancellations or rescheduling requests. A "Late Cancellation" is explicitly defined as any notification or change request received less than 36 hours prior to your scheduled appointment time.

If you need to change your appointment, you must contact me directly by texting or calling 607-351-9780. This is the quickest way to notify me.

Cancellation & No-Show Fees

Because a missed appointment leaves a gap in my day that could have been filled by another client, the following fees apply:

• Late Cancellations: Any cancellation made less than 36 hours before your appointment will result in a fee equal to 50% of the scheduled service price.

• No-Shows: If you fail to show up for your appointment without any notice, you will be responsible for a fee equal to 100% of the scheduled service price.

Booking Restriction for Outstanding Balances

To protect my business and livelihood, future appointments will not be booked for any client with an outstanding balance. If you incur a late cancellation or no-show fee, you must pay that missed appointment fee in full before any future sessions can be scheduled or confirmed.

Reminder Texts

As a courtesy, I may send a text reminder before your session. Please note that this policy remains fully in effect and binding even if you receive a reminder text from me within the 36-hour late window.  Keeping track of your appointment date and time remains your responsibility.

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Late Arrivals

If you arrive late, your session may be shortened to ensure that I remain on schedule for subsequent clients.   Regardless of the actual treatment time received, you will remain responsible for the full cost of your session. Please plan on arriving a few minutes before your appointment in order to arrive on time.

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Emergencies and Illness

I understand that sudden illness, emergencies, and severe weather can happen. If you are experiencing symptoms of  a contagious illness, please notify me as soon as possible. Fees may be waived at my sole discretion on a case-by-case basis for legitimate emergencies.